Standard Shipping and Processing
Contact our customer service department for an additional shipping quote
Orders are processed and shipped within 24 hours, Monday through Friday, 8:30-5:00 Eastern time.
Orders shipping to a P.O. Box may carry additional delivery charges above our
Orders will be held in processing:
- Funds are not available on your credit card.
- During the checkout process, you selected check and we have not received your prepayment by mail.
- You have ordered items that will come directly from the manufacturer.
- Your item is not in stock; you will be notified of
- You have ordered equipment that requires truck shipping (see below) and displays “call for quote.” You will be required to approve a shipping quote
prior toyour order being processed.
Shipping and Handling Charges
Standard ground shipping charges are calculated in your shopping cart and are based on weight to give you the most reasonable S&H charges available.
Truck Shipping Charges
Some equipment items require truck delivery and do not qualify for our standard shipping policy. These items (usually exam tables or other large items) will display “shipping rates apply” on the item page.
Quick Ship Orders
We do offer ground and overnight shipping services upon customer request. To have your order shipped by a service other than ground, please contact our customer service department at email@example.com or call 800-388-6223 for a price quote
Note: Rush service is not available for some oversize items, products not currently in stock, products shipped
In the event you wish to cancel your order, please notify us as soon as possible to prevent cancellation charges. Once an order has shipped, it may not be
Orders may also be paid by Paypal, Visa, MasterCard, American Express, Discover, Certified Check, Personal Check
Returns must be authorized by our customer service department. Credit will not be issued on returns received without a Return Goods Authorization Number. To return an item:
- Contact our Customer Service Department to request a Return Goods Authorization Number (RGA)
- Print Out and Complete a Zoetek Product Return Form
- Repack the item(s) in the original shipping carton with adequate packing to prevent damage
- Include your completed Product Return Form and a copy of the original packing slip in the shipping carton.
- Write the RGA and the Customer Account Numbers on the outside of the shipping carton.
- Please examine the packing slip upon arrival of your order to ensure
- Opened or partially used items may not be returned for credit.
- Items requiring refrigeration, embroidered, engraved
orcustom items may not be returned.
- Items may not be returned after 30 days of purchase.
- Returns will be subject to a 25% restocking charge and applicable shipping charges
Customeris responsible for shipping charges when returning items.