Service & Inspections

We aim to take care of your equipment and regulatory compliance requirements so you can take care of your patients.

As a member of Medical Equipment Repair Associates (MERA), our staff is trained to the highest standards. Healthcare, education, and industrial research facilities depend on our services to keep their equipment performing at its peak performance.  We service a wide variety of equipment from AEDs and BPs to Sterilization and Industrial Washing Systems with service around the clock, 7 days a week. Zoetek Medical also offers an Alternate Equipment Maintenance (AEM) plan for its customers to reduce the cost of medical equipment.

Maintenance while mitigating risks that could compromise safety. Our intelligent maintenance system access thousands of repair and maintenance records to estimate the likelihood of device failure and determine the appropriate inspection frequency for medical equipment. In many cases, we are able to justify reducing the frequency of inspection compared to manufacturer’s recommendations while not impacting the risk to patients and staff.

24x7 Service

We have service technicians on-call every minute of the year. Call our 1-800 number to speak to our support team when you need urgent service for your medical equipment.


Medical Equipment Management Plan

Zoetek Medical implements a Medical Equipment Management Plan for its customers to describe how we work with you to achieve the lower potential for adverse impact on the safety and health of patients, staff and other stakeholders.

We aim to take care of your equipment and regulatory compliance requirements so you can take care of your patients.

What Does It Mean to be ISO 9001 Certified?

ISO 9001 is an international standard that specifies requirements for a quality management system.

Organizations standards to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

Our quality management system helps us pursue our policy of delighting our customers every chance we get.

We engage our entire team to continuously improve and consistently meet the needs of our customers and enhance their satisfaction.

Zoetek Medical is compliant with all TJC, DNV, CMS, NFPA and New York State Department of Health requirements. All preventative maintenance, repair and calibrations are completed in accordance with the strict standards set forth by these agencies.

Direct Service

Depending on your needs, we will dispatch a service technician within hours of receiving your call.We service all of Western New York with 24x7 service.


Key Elements of Our Quality Management System

Procedures and Practice

Procedures and practices to understand and serve the needs of our customers.

Problem Solving Methods

Problem solving methods to continuously improve how our work gets done.

Risk Managment

Management of risks and opportunities related to our objectives.


Audits to verify that we are doing what we said we are going to do.